Terms / Conditions

We retain the right to reject any order, without specifying a reason, at any time! It is strongly recommended that only licensed healthcare practitioners, specifically medical professionals capable of administering the treatment, handle all products. We explicitly do not provide any medical advice, whether on the Site or elsewhere. Any guidance provided on the Site must be authenticated by a healthcare professional. You commit not to utilize any product until you have taken reasonable precautions to ensure it will not cause harm. We disclaim any liability for self-administered treatments. By utilizing our website and placing an order, you implicitly acknowledge having read, comprehended, and agreed to abide by these terms and conditions, inclusive of our Store Policies. If you dissent from any part of these terms, we advise refraining from using our website or making purchases from us.

Requests to delay order shipments beyond the purchase date during a sale cannot be accommodated due to potential inventory errors. Special shipping requests are not acceptable, and if difficulties arise in receiving the package on time, customers must contact the delivery company directly for resolution. Refunds or re-delivery are not offered for inability to receive goods due to personal reasons.

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Orders during sale periods must be placed directly on the website, and due to a high volume of orders, assistance in generating invoices is not available. Once an order is paid and confirmed, it cannot be canceled, and modifications, such as adding or removing products, are not permitted to prevent errors.

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Payments must be completed within 7 days of placing an order; otherwise, the order will be deleted from the history.

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Shipping delays may occur during sales events due to the high number of orders. Potential delays are attributed to a lack of available aircraft space or more. Orders must be placed during the sale period to avail the additional discount, and tracking information may become available within 2 business days after receiving the tracking number by email.

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Before placing an order, customers should ensure the application of a discount % if any, and emails regarding discount-related concerns will be ignored. Shipping addresses cannot be updated during the sale, and customers must choose the appropriate shipping option.

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Complimentary gifts like free samples or masks cannot be added during the sale, and customer requests made on a memo, such as adding more ice or altering shipping methods, cannot be accommodated. During promotional sale periods, products are known for their extended expiration periods, ensuring high-quality items with a prolonged shelf life.

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Products with less than 3 months until the expiration date are not shipped to guarantee sufficient time for consumption. If products have more than 3 months until the expiration date at the time of delivery, customers are recommended to use them as intended without concern.

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In the event that certain products are out of stock during the sale, store credit in the same amount, a replacement, or a refund can be offered. Refunds requested after the end of the sale will be processed based on the amount paid during the sale period.

Feel free to review the latest Terms of Service on this page whenever you like. We reserve the right to update, change, or replace any part of these terms at our discretion, and we'll post updates on our website accordingly. It's your responsibility to check for changes periodically. By continuing to use our website or the Service after any updates, you indicate your acceptance of the revised Terms of Service.

Using our website, you affirm being an adult, agreeing to our terms, being in compliance with our shipping and return policy, having one account, avoiding impersonation, and obtaining written permission for trademark, design, or layout use.